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Warranty Statements

a. International &U.S. Domestic Warranty (Effective November 4th, 2008)

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment. Exceptions to this warranty are as noted below:

  1. Five years on fiber optic products and TW3000 Series unshielded twisted pair (UTP) transmission products.
  2. Three years on Spectra® IV products.
  3. Three years on Genex® Series products (multiplexers, server, and keyboard).
  4. Three years on DX Series digital video recorders, DVR5100 Series digital video recorders, DigitalSENTRY® Series hardware products, DVX Series digital video recorders, NVR300 Series network video recorders, and Endura® Series distributed network-based video products.
  5. Three years on Camclosure® and Pelco-branded fixed camera models, except the CC3701H 2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models, wich have a five-year warranty.
  6. Three years on PMCL200/300/400 Series LCD monitors.
  7. Two years on motorized or fixed focal lenses.
  8. Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed dome products.
  9. Two years on Spectra III™, Spectra Mini, Spectra Mini IP, Esprit®, ExSite®, and PS20 scanners, including when used in continuous motion applications.
  10. Two years on Esprit and WW5700 Series window wiper (excluding wiper blades). Two years (except lamp and color wheel) Digital Light Processing (DLP®) displays.
  11. The lamp and color wheel will be covered for a period of 90 days. The air filter is not covered under warranty.
  12. Two years on Intelli-M® eIDC controllers.
  13. One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.
  14. Six months on all pan and tilts, scanners, or preset lenses used in continuous motion applications (preset scan, tour, and auto scan modes).

Select Goods are factory-inspected products that have been previously from the date for demonstrationand/or trade show. Select Goods carry the same warranty as noted above.

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair sahll be sent freight prepaid to an authorized Pelco Service Center. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco's liability for any claim, whether based on breach of contract, negligence, infrigment of any rights of any party or product liability, relating to the Products sahll not exceed the price paid by Dealer/Distributor to Pelco for such Products. In no event will Pelco be lieable for anu special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Pelco or therwise.

The above warranty provides the Dealer/Distributor with specific legal rights. The Dealer/Distribuitor may also have additional rights, wich are subject to variatoin from country to country.


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